All Frequently Asked Questions about our ePapers.
It is an exact digital copy of the printed version available for access online.
No, it is a subscription based service.
Subscribe to our Epaper packages for full access.
Authorise your device in the app with your username and password.
Note: If you are using Huawei / HONOR devices without Google Play Store, please try installing our Epaper apps and test first before subscribing. Please refer to our Epaper Guide for details.
As long as you have an active data connection, you can access your ePaper from anywhere in the world except China, North Korea and Zimbabwe.
Please note that the restrictions are due to the respective governments’ policies and we do not have any control on accessibility. You may be able to access via ePaper or app depending on the current policies. It is not liable for any access restrictions due to the aforementioned.
Your device must be connected to the internet if you are browsing the ePaper via web browser.
If you’re reading your ePaper from your app, internet connection is only required during the downloading of issues, using audio reader and sharing article. Once download is complete, you can read the ePaper offline.
The subscription fee for one year is RM50, 2 years is RM90, 3 years is RM120.
For latest updated rates and packages, click here .
You can cancel your subscription as soon as it expires. If you cancel your subscription before it expires, you are not eligible for a refund. However, you will retain access to the subscription until it expires.
You can check the expiry date of your subscription via Desktop WEB LOGIN –> My Account -> Subscription Tab.
You will receive notification and remittance information via email within 14-31 days before your subscription expires.
- Login to your Epaper account via the desktop web version.
- On top right of the screen, click My Account under your email.
- Scroll down to App Installations.
- Click Manage on the right of the device you wise to remove, and click Deauthorize.
Call +6082-330 505 or send your email to firstname.lastname@example.org for further assistance.
Purchases cannot be refunded. We reserve the right to issue refunds or credits at our sole discretion. If we issue a refund or credit, we are under no obligation to issue the same or similar refund in the future.
You can download a copy and store it in our apps to read in the future, but not as another format due to copyright and technical concerns.
We reserve the right to make changes to our digital products at any time. If we temporarily reduce or eliminate the charge for content or access that you are currently paying for under different terms, you will not receive a refund. If any or all of our digital products are temporarily unavailable, you will not receive a refund. We reserve the right to issue refunds or credits at our sole discretion. If we issue a refund or credit, we are under no obligation to issue the same or similar refund in the future.